General Info

This section describes order workflow starting from receipt to our system to its delivery to the final recepient, as well as interaction with external suppliers.

Terms and Definitions

Order - Incoming entity. The Order is the starting point for further actions of the purchase specialist, including checking the availability of goods, calculating the price, processing the purchase and arranging delivery to the final recipient.

Package - Outgoing entity. It is an item prepared and packaged for transportation from the point of origin (Intermediate Warehouse) to the final recipient. The outgoing parcel includes all necessary documents such as waybills, labels with the recipient's address, as well as information about the contents and delivery conditions. The parcel must meet the packaging and security standards set by the delivery service and should be registered in a tracking system to monitor its movement at all stages of the logistics process.

Status - Informational entity describing status of orders and its sub-orders. Order statuses provide transparency and allow all participants in the process to be aware of the current status of the order.